1. Legislative sources:
1.1 The sale of a travel package, whether it involves services to be provided within the national territory or abroad, is governed by Law No. 1084 of 27/12/1977, which ratifies and implements the International Convention on the Travel Contract (CCV) signed in Brussels on April 23, 1970, where applicable, as well as by the Tourism Code (Articles 32–53) and subsequent amendments (including those introduced by Legislative Decree No. 62 of 21/05/2018, implementing EU Directive 2015/2302).
1.2 The tourist has the right to receive a copy of the contract of sale of tourist package (pursuant to Article 36 Tourism Code, as amended by Legislative Decree No. 62 of 21/05/2018). With regard to contracts negotiated away from business premises (defined in Article 45, paragraph 1, letter h, of Legislative Decree No. 206 of September 6, 2005), a copy or confirmation of the tourist package sales contract shall be provided to the traveler on paper or, if the traveler agrees, on another durable medium.
2. Mandatory information – data sheet:
2.1 Technical organization Martulli s.r.l. – Via Alessandro Volta, 3/5 – 75100 Matera (MT) – P.IVA. EN 01308830775
2.2 Professional Liability Insurance policy taken out with Groupama Insurance No. 107182731 and Nobis guarantee fund.
2.3 Prices published in the catalog and on the website are in Euros and are net, including VAT.
2.4 Before the conclusion of the contract, the organizer and the seller shall communicate the following information to the traveler:
a. the travel destination(s), itinerary and periods of stay with relevant dates and number of nights included;
b. the means, characteristics and categories of transportation, places, dates and times of departure and return, duration and location of intermediate stops;
c. meals provided;
d. the visits, excursions or other services included in the agreed total price of the package;
e. the total price of the package including taxes and all fees, taxes and other additional costs, including any administrative and paperwork fees;
f. the method of payment, including the amount or percentage of the price to be paid as down payment, if any, and the schedule for payment of the balance;
g. the minimum number of people required for the package and the deadline for possible termination of the contract if the number is not reached;
h. information on optional or mandatory underwriting of insurance covering medical, baggage or trip cancellation expenses;
3. Reservations:
3.1 The booking proposal must be made on the appropriate contract form, filled out in its entirety and signed by the customer, who will receive a copy. Acceptance of the reservation is understood to be finalized, resulting in the following
3.2 The travel package purchased by the client will include only the services specified in the booking confirmation; any different and/or additional services—such as transfers to and from the departure location and services purchased locally by the client—are not included in the package. Therefore, the organizer assumes no responsibility for such services and cannot, under any circumstances, be held liable in relation to them.
4. Payments:
At the time of booking, a deposit equal to 30% of the total cost of the travel package must be paid. The remaining balance must be paid at least 20 days prior to the scheduled departure. Payment must be made via bank transfer to:
– Beneficiary: Martulli S.r.l.
– IBAN: IT26O0542416101000000158073
– Bank Name: Banca Popolare di Bari, Matera Via Roma branch.
Upon making the payment, a copy of the bank transfer receipt must be sent via email to the booking office in order to confirm the reservation of the requested services. Failure to pay the deposit within the stipulated period provides for termination of the contract and inability to enjoy the tour package.
5. Price:
The price of the travel package is specified in the contract and may or may not correspond to what is indicated in the catalog or on the website. The price of the tour package may refer to that given package tailor-made in agreement between the parties. All extra costs not covered in the departure fee, such as tourist tax, porterage, extra fuel for means of transportation or other tourist services not mentioned, are always specified in detail in the notes of the offer.
6. Withdrawal and cancellation policies:
6.1 The tourist may withdraw from the contract without penalty in the following cases:
a. The price increase of more than 8%;
b. Substantial changes in one or more elements of the contract, considered essential for the enjoyment of the tourist package, made by the organizer after entering into the contract itself, but before departure and not accepted by the tourist.
6.2 If the above cases occur, an alternative package of equivalent or higher quality can be offered to the tourist without having to pay surcharges. In case of non-acceptance even of the replacement package, the tourist shall be refunded the total amount paid no later than 14 days.
6.3 Withdrawal Before Departure by the Traveler:
If the traveler withdraws from the contract before departure, outside the cases listed in the first paragraph, they will be charged—regardless of the payment of the deposit—the individual handling fee, the cost of any insurance coverage already requested at the time of the contract or for any other services already provided, and the cancellation penalties on the participation fee as outlined below:
(a ) From 90 g before arrival no penalty.
b) From 89th to 59th day of arrival 30% penalty fee
(c ) From 58th to 45th days of arrival 40% penalty.
d ) From 44th to 30th day of arrival 50% penalty.
e) From 29th to 15th day of arrival 70% penalty
(f) From 14thto finish 100% penalty.
NOTE: For some facilities there are special offers with non-refundable rates and therefore subject to more onerous withdrawal penalties (equal to 100% of the fee). These exceptions will be explicitly noted on the page dedicated to the description of the facility, with the indication “RATE NOT REFUNDABLE.”
6.4 No refund is due to a traveler who fails to report for departure or interrupts a trip or stay already undertaken.
7. Changes Before Departure by the Traveler:
After booking confirmation, no changes can be made to any service included in the travel package. Changes requested by the traveler to reservations already accepted have no obligation on the organizer in cases where they cannot be fulfilled. Any changes to one or more of the services included in the package requested after the contract has been accepted by Martulli Viaggi | Matera Martulli Viaggi | Matera 75 76 by the organizer, will result in the client being charged a fixed sum per person, by way of practice fees, in addition to any additional costs or penalties applied by the supplier and/or actual provider of the service concerned.
NOTE: A decrease in the number of passengers within a file is to be understood as a “partial cancellation,” resulting in the application of the cancellation penalties in Section 6.3.
8. Obligations of the Travelers:
The traveler must always inform the organizer of any personal needs or special conditions (such as pregnancy, food intolerances, disabilities, etc.) by signing the consent for the processing of sensitive data, and must explicitly request any related personalized services. Without such consent, contractual obligations cannot be fulfilled.
9. Liability:
The organizer is responsible for the performance of all travel services included in the package, regardless of whether they are provided directly or by third parties. The traveler must promptly report any discrepancies from the contract, and the organizer must remedy them promptly, unless it is impossible or excessively burdensome to do so. Articulated is the discipline related to conformity defects, which constitute fulfillment under Art. 1455 of the Civil Code. In such cases the traveler will be entitled to:
a. Terminate as of right without charge and with immediate effect the package tour contract;
b. if the prerequisites are met, demand an appropriate reduction in the price for the period during which there was a lack of conformity, as well as appropriate compensation for any damage (Art. 43, 1st and 2nd paragraphs, referred to in Art. 42, 5th paragraph, Tourism Code). The Organizer, moreover, cannot be held liable, for any damages arising from services provided by third parties who are extraneous and not part of the tour package or arising from initiatives taken independently by the traveler during the course of the trip. In addition, the Organizer will be responsible only for what its employees, agents and suppliers do or fail to do, if they are at that time acting in the performance of their duties (for employees) or are conducting work that the Organizer has asked them to do (for agents and suppliers).
10. Duty of Assistance
10.1 By law, the organizer is required to provide assistance to the traveler without delay and in all circumstances where the traveler is in difficulty.
10.2 A reasonable fee may be charged for such assistance if the problem was caused intentionally by the traveler or through their own fault, limited to the actual expenses incurred.
11. Insurance Against Cancellation Costs
11.1 It is recommended that, at the time of booking, a special insurance policy be taken out to cover expenses arising from the cancellation of the package, possible accidents, and issues related to transported baggage.
11.2 The traveler shall exercise the rights arising from such contracts exclusively with the insurance companies involved, under the terms and conditions provided by those companies.
1. Legal Provisions:
Contracts that concern only the provision of transportation, only accommodation, or any other separate travel service, and which cannot be defined as a travel package or package tour, are governed by the following provisions of the CCV: Art. 1, numbers 3 and 6; Arts. 17 to 23; Arts. 24 to 31 (only insofar as these do not refer to the package travel contract), as well as other clauses specifically related to the sale of individual services covered by the contract.
The seller who undertakes to provide an individual travel service to third parties, including electronically, must issue the traveler with the relevant documentation showing the amount paid for the service.
2. Terms of contract: The clauses of the general terms and conditions of contracts for the sale of package tours are applicable to such contracts. The application of these clauses does not determine the configuration of the relevant contracts as a tourist package. The terminology of the above-mentioned clauses relating to the tourist package contract (organizer. travel, etc.) should therefore be understood with reference to the corresponding figures in the contract for the sale of individual tourist services (seller, stay, etc.).
Mandatory Disclosure pursuant to Article 17 of Law 38/2006:
“Under Italian law, crimes related to child prostitution and child pornography are punishable by imprisonment, even if committed abroad.”
Privacy In accordance with current legislation on the protection of personal data (EU Regulation No. 679 of 2016), we wish to inform you that the processing of personal data is carried out lawfully, fairly, and transparently, safeguarding the privacy and rights of the traveler. The processing is also carried out with the aid of computerized means for the following purposes:
a. To acquire and confirm the booking of accommodation and ancillary services, and to provide the required services: since these are processing necessary for the establishment of the contractual agreement and its subsequent implementation, consent is not required, except in cases where special, so-called sensitive data are conferred. In case of refusal to provide personal data, it will not be possible to confirm the reservation or provide the requested services. Processing will cease upon departure, but some personal data may or should continue to be processed for the purposes and in the manner indicated in the following points;
b. To fulfill the obligation under the “Consolidated Law on Public Security (Article 109 R.D. 18.6.1931 No. 773), which requires reporting to the Police Headquarters, for public safety purposes, the details of the customers accommodated in the manner established by the Ministry of the Interior (Decree Jan. 7, 2013). The provision of data is mandatory and does not require consent, and in case of refusal to provide them, it will not be possible to accommodate the client in the facility. Data acquired for this purpose are not retained by the organizer;
c. to send promotional messages and updates on the rates and offers charged: For this purpose, and upon obtaining consent, the data will be retained for a maximum period of 120 months or until the data subject expressly exercises their right to object. The data will not be shared with third parties. One can withdraw consent at any time;
The European Regulation grants the traveler certain rights, including the right to access and rectification, or to erasure or restriction or opposition to processing, as well as the right to data portability, if and to the extent applicable (Articles 15 to 22 of EU Regulation No. 679 of 2016). You also have the right to lodge a complaint with the supervisory authority, in accordance with applicable regulations.
